FAQ

Each controller is made after the order is placed.
Production takes up to 1 week.

Timing may vary slightly depending on the model and design complexity, but it will not exceed one week.

We ship worldwide

Delivery time depends on your location.
Orders usually arrive within 2 to 7 business days.

We always choose the fastest and most reliable shipping carriers available.

We carefully inspect every product to ensure it meets our quality standards.

If you experience any issues related to malfunctions, we will be ready to assist you and find the best solution.

We are not responsible for any damage to the hand-painted customization, including scratches, wear, or alterations caused after delivery.
We are also not responsible for hardware malfunctions or defects that were not present at the time the product was received.

We use high-quality customization materials and a transparent 2K clear coat that provides strong resistance and long-lasting durability.

Dr. Hack applies its customizations only on original products.

Depending on your country, customs duties, VAT, or import taxes may apply.

These charges are not included in the product or shipping price and are determined by local customs authorities.
Any applicable fees must be paid by the customer upon delivery.

At checkout, below the estimated delivery time, you will see a notice indicating whether customs duties or import taxes may apply to your country.

If no customs notice is shown, no specific customs charges are expected for your destination.